A participant who has always been calm suddenly starts hitting out during personal care. Another stops eating, becomes withdrawn and refuses to leave their room. A third has more frequent outbursts in the weeks after a medication change. In each case, it would be easy to see the problem as "behaviour" alone. Often, the real cause is a health issue that nobody has picked...
A new support worker's first few weeks shape everything that follows. In that time, they learn how your service really works, what matters to the participants they support and what to do when something goes wrong. They also form habits that can last for years.
When onboarding is rushed, those habits form anyway, just not the ones you want. A worker who was never shown...
